How to buy
A chat first, then a considered purchase.
Buying gold should never feel rushed. Every order starts with a conversation about what you would like to own and why.
Four stops
From hello to your front door.
Get in touch
Call us, message us on WhatsApp or fill in the form. Tell us what you are curious about and we will talk it through.
See the details
We send the exact products and prices, any identity documents we need and the expected dispatch and delivery dates, by email or post.
Confirm and pay
When any identity checks are done and payment is taken, we confirm your order. You can pay by card or bank transfer.
It arrives, insured
We give you the delivery date and a tracking number. Every order is fully insured until it reaches you.
Before you buy
Three things worth knowing.
General information, not personal financial or tax advice. Roman Brothers is not authorised or regulated by the Financial Conduct Authority. Read about UK tax
Have your ID to hand.
We always ask for proof of identity on orders over £5,000. As standard that is one photographic ID and one proof of address dated in the last three months.
Know the tax position.
Investment gold is VAT free. Royal Mint coins with a face value are free of Capital Gains Tax for UK residents. We cannot give tax advice.
Read the terms.
You cannot cancel an order for precious metals once it is placed, because prices move. Faulty or misdescribed goods are covered by your consumer rights.
How can I pay?
You can pay by credit or debit card, or by bank transfer. Card payments can be made over the phone or through a link we send you. We only accept bank transfers from accounts held in your own name.
Who can buy from you?
You need to be at least 18 years old and live in the UK. We ask for proof of identity on every order over £5,000. As standard that is one photographic ID and one proof of address dated within the last three months.
Do you store gold for customers?
No, we do not offer storage. Most people keep their gold at home in a secure storage device, or arrange space with an independent storage company. Our article on keeping gold safe has some questions worth asking.
Can I cancel an order?
Because the price of precious metals changes, there is no legal right to cancel an order for them once it is placed. If something arrives faulty or not as described, your consumer rights apply.
Old Town Hall, Bromley
Come and talk to us.
Ring, message or visit. You will speak to the family, and nobody will rush you into a decision.
30 Tweedy Road, Bromley, England, BR1 3FE. Open in maps · info@romanbrothers.co.uk
